At The Professional Auto Body Works we want to make servicing as simple, and hassle free as possible. Below are some frequently asked questions. If your question isn’t listed below, please do not hesitate to contact our Customer Service team on 1-209-544-2639.
Will the new paint color match my car's paint color?
Yes, the color will match as long as the vehicle is not in poor condition. We have the top-of-the-line painting product in the industry with sickens paint. This paint offers a lifetime warranty for as long as you own the vehicle.
We also have a color match camera to help us match the paint 99.9% of the time. We use the factory code on the vehicle and put it into a computer system for optimum matching. Our colors will differ from panels with plastic next to a metal panel. That is due to the paint absorbing the material more in the plastic. It is a common thing in this industry and more people don’t realize their bumpers never matched off the lot when they bought it brand new.
Is Professionals Auto Body a family owned auto body shop?
We are a family owned business. We care a great deal about the customer and their service experience. We know quality work is expected. We also believe in setting reasonable expectations of what to expect before and during the repair process.
Do I need to pay my deductible?
If it is their fault for the accident they are responsible for paying the deductible portion of the bill to the shop when they pick up their vehicle. There are times where insurance will waive them halfway through repairs, but this is only if they are using someone else’s insurance and the other party is deemed at fault.
What parts should be replaced and at what intervals should these services be performed?
Check your owner’s manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.
How will I be updated on my vehicle during the repair process?
We have a service to automatically update our customers via text or email to notify them of what part of the repair process we are in at the moment.
How does the quality of aftermarket parts compare with original equipment parts?
Some are manufactured by the same supplier and may even be warrantied longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers’ specifications.
Are you open on Saturdays?
We will accommodate the customer as much as possible and can set up an appointment to meet on a Saturday for picking up or dropping off a vehicle and also receiving an estimate.
Does brake fluid really need to be changed?
The average driver uses their brakes 75,000 times per year and takes for granted that they’ll work every time. Today’s brake systems are hydraulic and use brake fluid which is hydrophilic, meaning it can absorb moisture from the air. Once the hydraulic system has moisture in it, corrosion takes place and brake components fail. Brake fluid should be flushed periodically to keep corrosion under control. This procedure is not expensive and is included in many preventative maintenance schedules. Brake fluid should be handled with care. It will melt plastics and remove paint.
How often should antifreeze be replaced?
Antifreeze should be replaced every two years due to oxidation and deterioration of important additives. These additives lubricate the water pump and protect metal parts from rust and oxidation. They also help keep coolant hoses soft and flexible. Today we can recycle and clean old antifreeze, replacing the additives. Antifreeze is very toxic and not environmentally friendly so recycling makes good sense. The engine’s thermostat should also be replaced every 2 years to keep the engine operating temperatures in the proper range.